Αποστολές & Επιστροφές

Last updated: April 29, 2026

1. Shipping Coverage

Velm ships across Greece. Delivery options and carrier details are shown during checkout when available.

2. Processing Time

Orders are typically prepared within 1 business day. During high-volume periods, processing may take slightly longer.

3. Delivery Time

Estimated delivery is usually 2-3 business days after dispatch. Delivery times are estimates and not guaranteed.

4. Shipping Fees

Any applicable shipping costs are displayed at checkout before payment confirmation.

5. Returns Window

Returns are accepted within 14 days from delivery, provided items are unused, in original condition, and with original packaging.

6. Non-Returnable Cases

• Items showing signs of wear, damage, or alteration
• Items returned without original packaging when packaging is required for safe return
• Custom or specially made products (where applicable)

7. Return Procedure

To request a return, email us at velm.jewelry@outlook.com with your order details. We will provide next steps.

8. Refunds

Approved refunds are processed to the original payment method after inspection of the returned item.